CaseGlide delivers dynamic case management software to the insurance industry. It delivers predictive analytics and optimized data seamlessly so that insurance companies can transport themselves to the next level of case/claim management. It utilizes Automation, Project Management, and Analytics to transform case/claim litigation into a profitable engine for business intelligence, industry analytics and operational efficiencies.

I was initially brought on to provide leadership and process management to the Analytics Team. The goal was to make the team operate more efficiently and to generate analytic reports accurately and timely. When I was brought in, the team hadn’t delivered on any of the analytic reports that had been identified (for over a year). Within a 2 month period, the team delivered the first set of reports and the team continues to successfully deliver monthly, quarterly, annual, and ad hoc reports.

The Analytics team consisted of several members – data analysts, a report designer, and an admin. As the team leader, I made sure we provided information and analytic reports that provided critical data to our clients and partners. This data helped them better understand their industry and manage their litigation teams.

After successfully driving the Analytics Team and training a replacement, my role in the organization transitioned to a Product Owner/Product Manager. I successfully managed and migrated all case data from the previous version of the CaseGlide software to the shiny new 2.0 version of the software. I also managed the backlog of new development items and defects – working with Support staff to identify, create and write requirements; and working with the IT team to understand and implement the fixes/changes. Additionally, I managed the onboarding of new clients which included uploading all new users and all of their existing case data into the CaseGlide system.